jililave Terms and Conditions
Please read these terms carefully before using the jililave platform. This document forms the basis of the agreement between you and us.
- 1. Introduction and Acceptance
- 2. Account Registration and Eligibility
- 3. Identity Verification (KYC)
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Gaming Rules
- 7. Fair Play and Security
- 8. Prohibited Activities
- 9. Account Suspension and Closure
- 10. Limitation of Liability
- 11. Privacy and Data Protection
- 12. Responsible Gaming
- 13. Changes to Terms
- 14. Contact and Support
Introduction and Acceptance
These terms and conditions ("Terms") apply to the use of the jililave platform and all its services. By accessing the jililave website, creating an account, or using any service, you are considered to have accepted all terms set out in these Terms.
jililave is an online gaming platform that provides slots, live casino, cricket betting, and various other gaming experiences for users in Bangladesh. The platform operates on Bangladesh Standard Time (BST, UTC+6).
Important: These Terms are a legally binding agreement. If you do not agree with any part of these Terms, please refrain from using jililave.
Only users aged 21 or above are permitted to use jililave services. Creating or using an account by anyone under this age is strictly prohibited.
Account Registration and Eligibility
2.1 Registration Eligibility
To open an account on jililave, you must meet the following conditions:
- You must be at least 21 years of age (21+).
- You must have your own valid identity document and payment method.
- You are knowingly and voluntarily accepting these Terms.
- You have no active self-exclusion or gaming restriction in place.
2.2 One Account Policy
Each person may hold only one jililave account. Having multiple accounts under the same person is considered a violation and may result in all accounts being cancelled along with forfeiture of all balances and bonuses.
2.3 Obligation to Provide Accurate Information
You must provide true, accurate, and complete information when registering your account. Providing incorrect or false information may result in account cancellation. If any of your details change, update your profile immediately or inform the support team.
2.4 Account Security
It is your responsibility to keep your account login details (username and password) fully confidential. You are responsible for all activity on your account, whether carried out by an authorised or unauthorised third party.
Identity Verification (KYC)
jililave follows a Know Your Customer (KYC) policy to ensure the security of financial transactions on its platform. jililave may verify your identity before processing a withdrawal request or at any time it deems necessary.
Documents Required for Verification
- A copy of your National ID Card (NID) or passport.
- Proof of ownership of the payment method you use (bKash, Nagad, Rocket, or Upay).
- Proof of address if required.
If documents are not submitted or verification fails, your account may be temporarily suspended and the withdrawal process may be put on hold. jililave always maintains the confidentiality of users' personal information.
Deposits and Withdrawals
4.1 Accepted Payment Methods
jililave supports the following payment methods: bKash, Nagad, Rocket, and Upay. The payment method used on your account must be registered in your own name.
4.2 Minimum Limits
The minimum deposit amount for each payment method is ৳300 and the minimum withdrawal amount is ৳800. No transactions below these limits will be processed.
4.3 Withdrawal Timeframe
Approved withdrawal requests are generally processed within 1 hour. However, processing may be delayed if KYC verification is pending or suspicious activity is suspected.
4.4 Transaction Responsibility
Deposits are non-refundable once made, though in cases of technical error the jililave support team will review the matter. Please notify our support team immediately about any suspicious or unauthorised transactions.
Bonuses and Promotions
jililave offers various types of bonuses and promotions for new and existing members. Each bonus has specific conditions that must be followed.
5.1 Welcome Bonus
New members receive a 100% bonus on their first deposit, up to ৳10,000. For example: depositing ৳1,000 gives a ৳1,000 bonus — total balance ৳2,000; depositing ৳22,000 gives a ৳10,000 bonus — total balance ৳32,000. Before withdrawing this bonus, you must wager the total bonus amount 10 times (10x wagering requirement).
5.2 General Bonus Terms
- Bonuses are only usable on eligible games — jililave will specify which ones.
- Bonuses cannot be withdrawn before the wagering requirement is met.
- Using more than one promotion at the same time while a promotion is active is not allowed, unless specifically permitted.
- jililave reserves the right to cancel a bonus if misuse is suspected.
- Each bonus has a set expiry — if not used within the specified time, it will be cancelled.
5.3 VIP Program
jililave's VIP program has 5 levels. Each level comes with a weekly cashback benefit:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.4% weekly cashback
- Gold — up to 0.6% weekly cashback
- Platinum — up to 0.8% weekly cashback
- Diamond — up to 1.0% weekly cashback
It is possible to move up through the levels by actively participating on the platform. VIP benefits are subject to change and jililave reserves the right to modify them without notice.
Gaming Rules
All games available on jililave (slots, live casino, cricket betting, fishing games, etc.) are governed by the following rules:
6.1 Game Results
All game results are determined by a Random Number Generator (RNG). Game outcomes are completely impartial and are not predetermined. Once a bet or game result is confirmed, it cannot be changed.
6.2 Betting Limits
The minimum and maximum bet limits for each game are displayed in the game interface. jililave reserves the right to change betting limits at any time.
6.3 Technical Errors
If a technical error, disconnection, or server issue occurs during a game, the jililave technical team will investigate and make a decision. jililave's decision on any issue arising from a technical error is final.
Fair Play and Security
jililave operates as a safe and reliable platform. All user data is protected by SSL encryption. We regularly audit our gaming systems to ensure fair play.
- All financial transactions are conducted through encrypted channels.
- Users' personal and financial information is never sold to third parties.
- Independent audits are conducted to ensure impartiality of game results.
- Action is taken to protect accounts when suspicious activity is detected.
Prohibited Activities
The following activities are strictly prohibited on jililave. Violating these prohibitions may result in account cancellation as well as legal action:
8.1 Fraud and Deception
- Using multiple accounts to claim bonus benefits.
- Using a false identity or forged documents.
- Using any software bot or automation tool in games.
- Intentionally exploiting bugs or errors in games.
8.2 Money Laundering
jililave strictly follows an Anti-Money Laundering (AML) policy. Depositing funds from illegal sources into jililave is strictly prohibited. If suspicious transactions are identified, the relevant authorities may be notified.
8.3 Other Prohibited Activities
- Managing an account on behalf of another user.
- Attempting to breach the platform's security systems.
- Harassment or inappropriate behaviour towards other members.
- Using jililave's intellectual property or content without permission.
Account Suspension and Closure
jililave reserves the right to temporarily suspend or permanently close any user's account at any time, for any reason, without prior notice.
Common Reasons for Account Closure
- Violating the Terms or engaging in prohibited activities.
- Failure to complete KYC verification or providing false information.
- Extended period of inactivity.
- Account closure at the user's own request.
- Self-exclusion or responsible gaming request.
If a legitimately closed account has any valid balance remaining, it will be returned after verification is complete; however, this may not apply to accounts closed due to rule violations.
Account Closure by User Request
If you wish to close your account yourself, please contact us via our 24/7 live chat or email. Any outstanding bonus wagering requirements must be completed before the request can be processed.
Limitation of Liability
jililave provides its services on an "as-is" basis. We always strive to ensure uninterrupted service on the platform, however our liability is limited in the following cases:
- Loss caused by internet disconnection or technical issues on the part of third parties.
- Loss of user data or account due to unauthorized access (where the user has been negligent).
- Financial loss from bets or games made at the user's own discretion.
- Any circumstances beyond jililave's control (force majeure).
Gaming should be an enjoyable experience. jililave is not responsible for financial losses — always game within your means.
Privacy & Data Protection
jililave places the highest importance on the privacy of users' personal information. Our detailed privacy policy is published separately and forms an integral part of these terms.
Purpose of Data Use
- Account management and identity verification.
- Processing financial transactions.
- Providing customer support.
- Platform security and fraud prevention.
- Compliance with legal obligations.
For more details, please read our Privacy Policy.
Responsible Gaming
jililave places the highest importance on the mental and financial well-being of its users. We believe gaming is a form of entertainment — not a source of income.
12.1 Self-Exclusion Feature
If you feel that gaming is having a negative impact on your life, you can contact us to temporarily or permanently suspend your account.
12.2 Setting Deposit Limits
Users can set their own daily, weekly, or monthly deposit limits. Please contact the support team to set these limits.
For more information on responsible gaming, visit our Responsible Gaming page.
Changes to Terms
jililave reserves the right to change, amend, or update these terms and conditions at any time. If there are significant changes, we will endeavour to post a notice on the platform.
If you continue to use jililave after any changes, you will be considered to have accepted the new terms. We therefore recommend visiting this page regularly.
These terms were last updated: January 2026. We will notify you if there are significant changes compared to the previous version.
Contact & Support
If you have any questions or complaints about these terms, please contact our support team. Our team is always ready to provide assistance in Bengali, 24/7.
Contact Methods
- 24/7 Live Chat — available directly on the platform
- Email: [email protected]
We endeavour to respond to all complaints and enquiries. For urgent matters, please use live chat.
Read other important policies on the site: