jililave's commitment to responsible gaming
jililave is always by your side to make sure fun gaming never turns into a problem. Through deposit limits, self-exclusion, and expert support, we make sure your experience stays safe.
Our responsible gaming policy
jililave believes that gaming is a form of entertainment — not a guaranteed source of income. We want every one of our players to play consciously, within their means, and entirely of their own free will. On this page you can learn how to use the responsible gaming features and where to get help if needed.
For ages 21 and above only
The minimum age to create an account and play at jililave is 21. Keeping minors safe from gaming is one of our key responsibilities. We review documents to verify age and reserve the right to temporarily suspend an account in cases of suspicion.
6 important features for your protection
jililave gives every player the opportunity to manage their own gaming habits. Here are our responsible gaming tools.
Set deposit limits
You can set the maximum amount you can deposit per day, per week, or per month yourself. Once a limit is set it takes effect immediately, and to increase a limit you must wait a minimum of 24 hours.
Time limits and time-out
Set a daily session time or put your account on a break for a set period. The time-out feature allows you to temporarily close your account for anywhere from 24 hours up to 30 days.
Self-exclusion
If you feel that gaming is having a negative impact on your life, choose the self-exclusion option. This feature allows you to close your account for 6 months or permanently. Opening a new account is not possible while exclusion is active.
Review your gaming history
You can log in to your account and view your gaming history at any time — a full record of how long you have played, how much you have deposited, and how much you have withdrawn. Evaluate yourself and make informed decisions.
Reality reminders
When you have been playing for a long time, jililave will automatically suggest you take a break. These notifications will remind you that gaming is entertainment only, not the main goal of life.
24/7 Bengali Support
Do not hesitate to talk about gaming problems. Our Bangla-speaking support team is with you 24 hours a day via live chat. You can ask for help directly and we will advise you with complete confidentiality.
Warning signs of problem gaming
If any one of the signs below applies to you, it is important to take action now.
Spending beyond your budget
Using money set aside for daily essentials on gaming, or playing on borrowed money, is a serious warning sign.
Chasing losses
Repeatedly placing larger bets to try to recover lost money is a sign of harmful behaviour.
Hiding it from family and friends
Keeping your gaming a secret from loved ones or lying about it is a cause for concern.
Impact on work or studies
Keep an eye on whether gaming is disrupting your daily tasks, studies, or professional responsibilities.
Unable to stop
Deciding to stop on your own but continuing to play, or feeling a compulsion to exceed your limits.
Emotional distress
Feeling anxiety, irritability, or low mood when not gaming is an early sign of addiction.
Transaction limits and methods
As part of responsible gaming, we maintain specific transaction limits.
| Transaction type | Minimum amount | Method | Timeframe |
|---|---|---|---|
| Deposit | ৳300 | bKash, Nagad, Rocket, Upay | Instant |
| Withdrawal | ৳800 | bKash, Nagad, Rocket, Upay | Within 1 hour |
Always play within your means. Use the deposit limit feature to keep yourself protected.
4 simple steps to play responsibly
Set a budget
Set a fixed monthly budget for gaming and never exceed it. This is an entertainment budget only.
Respect time limits
Decide in advance how long you will play each day. Log out when your time is up — wait for the next day.
Keep a clear head
It is natural to feel disappointed after a loss, but do not place big bets out of frustration. Take a break and make decisions with a clear head.
Ask for help when you need it
If you experience any problems, contact our support team right away or choose self-exclusion.
Need help? We are always ready
Speak to us directly about any concern or problem related to gaming. Our responsible gaming team is always ready to assist you in Bangla.
Asking for help takes courage. We will stand by you without judgment and in complete confidentiality.
Questions and answers about responsible gaming
Play responsibly, win with joy
Set your limits at jililave, play wisely, and keep entertainment as entertainment. Browse our pages to learn more.