jililave Privacy Policy

jililave is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy and protection of our users' personal information. This privacy policy ("Policy") describes how jililave collects, uses, stores, processes, and discloses your personal information.

This policy applies to the website https://jililave.lat and all related services of jililave. By using the jililave website or registering an account, you are considered to have agreed to the terms of this privacy policy.

Our services are for individuals aged 21 and over only. We do not knowingly collect any information from minors. If we become aware that we hold information belonging to a minor, we will delete it immediately.

jililave collects information from users in various ways. Below is a detailed description of the types of information we collect:

2.1 Information Provided Directly

When you register on jililave or use our services, you provide the following information directly:

• Full name and date of birth
• Email address and mobile number
• Documents required for identity verification (national identity card or passport)
• Payment-related information (bKash number, Nagad number, etc.)
• Information provided when contacting our customer support team

2.2 Automatically Collected Information

When you use jililave, our system automatically collects certain technical information:

• IP address and device identifier information
• Browser type, version, and language settings
• Website browsing and navigation information
• Login date, time, and session-related information
• Information collected through cookies and similar tracking technologies
• Gaming activity, betting history, and financial transaction records

jililave uses your information for specific and legitimate purposes. We never use your information unnecessarily or without your consent.

jililave does not sell your information directly to advertisers. We use information only for purposes directly related to our services and in the circumstances described in this policy.

jililave has adopted industry-standard technical and organizational measures to ensure the security of your personal information.

4.1 Encryption and Technical Security

All our connections are protected by SSL (Secure Socket Layer) encryption technology. This means that all information transmitted between your browser and our servers is encrypted, making it very difficult for third parties to read.

• Connections secured by TLS/SSL encryption
• Use of password hashing and salting technology
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized staff can view information
• Backup systems and data recovery plans

4.2 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations. Unused or unnecessary information is securely deleted.

jililave does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers to operate our services. These include:

• Payment processing services (bKash, Nagad, Rocket, Upay)
• IT infrastructure and cloud hosting services
• Identity verification service providers
• Game software providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, etc.)
• Customer support technology providers

These partners are required to comply with our privacy standards and may only use information for the specified purposes.

5.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• Court orders or valid requests from law enforcement agencies
• To comply with anti-money laundering (AML) regulations
• To assist in the investigation of fraud or criminal activity
• To protect the rights of jililave or our users

jililave uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences and activity.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions
• Performance Cookies: Used to monitor and improve website usage
• Functional Cookies: Used to remember your preferences and settings

6.2 Cookie Controls

You can control cookies through your browser settings. Please note that disabling certain cookies may cause some website features to not work properly. Essential cookies are always active because the site cannot function properly without them.

As a jililave user, you have certain important rights over your own personal information. We respect these rights and are committed to helping you exercise them.

To exercise any of these rights, please contact our customer support team. We will process your request within a reasonable time. Please note that some rights may be limited due to legal obligations or legitimate interests.

jililave takes responsible gaming very seriously. To this end, we monitor your gaming activity and provide assistance when needed. Information collected for this monitoring is used solely for your benefit.

We analyze your gaming information for the following purposes:

• To identify potential patterns of addiction and provide timely support
• To enforce voluntarily set deposit limits and time limits
• To process self-exclusion requests
• To provide information and resources related to responsible gaming

To learn more about responsible gaming, visit our Responsible Gaming page.

jililave reserves the right to review and update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• Posting a notice on the main page of the website
• Sending a notice to your registered email address
• Displaying a pop-up notification at login

If you continue to use jililave after the updated policy is published, you are considered to have agreed to the revised terms. The "Last Updated" date is displayed at the top of each page so you can see when the most recent changes were made.

We recommend that you review this privacy policy regularly so that you are always up to date. Previous versions may be available on request.

If you have any questions, concerns, or requests about this privacy policy, or if you need our assistance with any matter related to your personal information, please contact us through the following: